Recrediting update
It’s now possible to request a recredit from your inbox, in cases where the sourcing credit has been charged but does not meet our sourcing promise.
What are some examples of this promise not being met?
- The person is not actively looking for work.
- The person has accepted your message request, only to say they are not interested in your position.
- The person is not looking for a permanent employment.
- The information available to you on the candidate’s profile was misleading or incomplete when you first message them.
In these cases, you’re eligible for a recredit. More examples and the full guide to recrediting is here.
How recrediting works
Proactive recrediting
cord’s Trust & Safety Team monitors conversations and proactively recredits back to accounts in instances where a sourcing credit should not have been used.
Previously, if an instance was missed, you would have needed to email support@cord.co to request a recredit. This was a manual process for you, and for our team.
We’ve streamlined this process so it’s now quick and simple to request a recredit and track the status of your request.
How requesting a recredit works
cord’s Trust & Safety team will review your request within 1 working day and, if eligible, recredit your account.
You can check the status of your recredit in your inbox - you’ll see the labels:
- Request pending: we’re reviewing your request
- Recredited: your request has been reviewed and a recredit has been granted
- Recredit denied: your request has been reviewed but it was not eligible for a recredit as it does not meet the criteria